Many U.S.-based business owners rely on QuickBooks Online or Desktop to manage financial tasks, including linking credit cards like American Express (Amex) for smooth transactions, expense tracking, and reconciliation.
However, it can be frustrating when QuickBooks American Express not syncing becomes a recurring issue, disrupting your accounting workflow and potentially delaying financial reporting or payroll processes.
If you’re dealing with this syncing error, you’re not alone. In this article, we’ll explain what causes the issue, how to resolve it, and how to keep your connection running smoothly moving forward.
Need expert help? Call QuickBooks support at +1(866)409-5111
Why Is QuickBooks American Express Not Syncing?
There are several reasons why syncing might fail between QuickBooks and American Express. Let’s break them down:
1. Account Authentication Issues
If you recently updated your Amex account password or added two-step verification, QuickBooks may no longer be able to authenticate the connection.
2. Outdated Connection
Sometimes the connection token between QuickBooks and American Express expires or becomes invalid, especially if you haven’t refreshed it in a while.
3. Multi-Card Account Conflicts
American Express business accounts often have multiple cards or users under one login. QuickBooks might struggle to import transactions from all cards if not set up correctly.
4. Server-Side Issues
Sometimes the issue isn’t on your end—Intuit’s or Amex’s servers may be temporarily down, causing sync disruptions.
5. Browser Cache or App Glitches
If you’re using QuickBooks Online, an outdated browser cache, cookies, or extensions may block syncing functions.
What Does the Syncing Error Mean?
When QuickBooks is unable to sync with your American Express account, it typically means the connection between the two platforms is broken or blocked. This can result in:
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Missing transactions
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Outdated balances
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Reconciliation issues
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Duplicate or partial entries
These problems can lead to incorrect financial reports or tax filing errors if left unresolved.
Common Error Messages You Might See
When syncing fails, QuickBooks may display messages such as:
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“We can’t connect to your American Express account right now.”
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“American Express transactions not updating.”
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“Something’s not right. Try again later.”
How to Fix QuickBooks American Express Not Syncing
Here are detailed steps you can take to resolve the issue and restore syncing functionality.
1. Refresh the Amex Connection
Refreshing the connection helps re-authenticate the account and reloads the connection token.
Steps (QuickBooks Online):
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Go to Banking or Transactions.
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Find your American Express account.
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Click on the edit icon (pencil) > Edit sign-in info.
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Enter your Amex credentials and reauthorize.
2. Clear Browser Cache and Cookies
If you’re on QuickBooks Online, an overloaded browser can interfere with syncing.
How to Clear Cache:
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For Chrome: Go to
chrome://settings/clearBrowserData -
Select Cached images and files and Cookies
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Click Clear data
Then log back in and attempt to sync.
3. Check for Two-Factor Authentication Issues
American Express often uses two-factor authentication (2FA), which may interrupt syncing.
Tips:
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Make sure to approve any login alerts sent to your email or phone
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If you updated security settings recently, reconnect your Amex account from scratch
4. Reconnect the Account from Scratch
Sometimes, disconnecting and reconnecting the account resolves lingering sync issues.
Steps:
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Go to Banking > Linked Accounts
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Select your Amex account and click Disconnect
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Wait a few minutes, then click Link Account
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Search for American Express and log in using your credentials
5. Check for Server Outages
Before spending too much time troubleshooting, check if the problem is on the provider’s end.
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Visit QuickBooks Status Page
If either shows an outage, wait and try again later.
6. Split Your Amex Cards if Using Multi-User Accounts
QuickBooks may not support syncing all sub-accounts under one Amex login.
Solution:
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Log in to your Amex dashboard and separate individual card transactions
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Link each card separately in QuickBooks, if possible
When to Contact QuickBooks Support
If the issue persists even after trying all these steps, it’s time to contact expert support.
Call certified QuickBooks help at +1(866)409-5111
We’ll guide you through reconnecting American Express and ensuring everything syncs correctly.
How to Prevent Future Syncing Issues
To avoid facing this problem again in the future, here are some best practices:
Pro Tips:
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Reauthorize bank connections every 90 days
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Don’t change your Amex login unless necessary
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Enable auto-sync to run every 24 hours
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Check QuickBooks updates regularly
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Use a supported browser and keep it updated
Conclusion
When QuickBooks American Express not syncing becomes a recurring headache, it can disrupt your entire accounting process. But with the right steps, you can quickly fix the connection, refresh your transactions, and stay on top of your finances.
From refreshing the link to reconnecting your account entirely, these troubleshooting methods are designed to help you solve the issue efficiently. And if you’re still stuck, don’t hesitate to call our support line at +1(866)409-5111 for immediate expert help.
