In the rapid-fire digital economy we’re all part of today, customer experience is the foundation of any good business. With the click of a button, customers have access to a virtually endless supply of options, meaning businesses must continually innovate ways to let themselves stand out and develop genuine connections with their existing and potential customers.
One way to do so is through Click2call, technology (this is a two for one, you will also see it referred to as click-to-call).
What is Click to Call?
Click-to-call, or Click2call, is a technology that allows a potential customer to contact a business in one click on a website or app. The action of the potential customer is instantaneous, as it does not require them to dial a number to connect.
The Importance of Click to Call in the Customer Experience
Context of the experience
- We live in a time of immediate convenience. This technology is a true game changer in the customer experience.
- It increases the customer experience by allowing customers to connect immediately, without dialing, which helps to feel satisfied with the ease of communication.
- Clicking gives customers a satisfying experience by cutting the wait times and giving instant satisfaction without the frustration of long IVR menus.
- It is also mobile-friendly, allowing customers to have a smooth experience, with little interruption, on their smartphones.
- Additionally, it gives customers a direct way to reach the intended department or agent, which allows for a sense of personalization.
How Click to Call Works?
This process is straightforward, intuitive, and easy to follow. When a user clicks the Click to Call button on the website page, or App page, it automatically places a call to the number pre-defined for that button. This connection saves users time and effort, and leaves them with a positive experience.
Advantages of Click to Call
Companies in all sectors can utilize this to improve customer experience and increase sales.
Economically, quick connections lead to higher chances of converting leads to customers, and when customers get an instant answer to their questions, they are more satisfied with their experience.
It also shows a commitment to the convenience of the customer, positively affecting brand trust and image.
Furthermore, by reducing missed or dropped calls, there is a savings on call center costs, and monitoring call trends can allow for valuable insight on how to adjust or improve strategy.
Great Examples of Click to Call
This technology is all-inclusive and can be used in just about every sector, and no sector is the same. In the e-commerce sector, this allows customers to contact support while they are in the middle of completing a purchase online as an example.
In the healthcare sector, patients can book an appointment or ask for medical advice in real-time. The travel and hospitality sector can help travelers book a trip or ask about accommodations.
In real estate, agents can quickly connect with prospective buyers on properties or schedule showings in real-time. Even in a customer support call center you replied to Click2Call to assist the quicker solution, with no need to dial.
Conclusion
This tech cannot only be considered “nice to have” or convenient, it is essential to customer experience, relationship building, and more. By utilizing Click2call, businesses can make communication easy, efficient, and customer friendly. Investing in this means customer satisfaction, better lead conversion, and brand reputation. Don’t miss the opportunity to make every opportunity count, use it now!
