Getting reliable customer support is important when you use mobile communication, internet packages, voice services, and other digital products. Whether you need assistance with your SIM card, account balance, internet connection, subscriptions, or general service inquiries, knowing how to contact your telecom provider can help you resolve issues more efficiently.
Roshan provides customer support through its call center, email, and in-person assistance at its Kabul office and retail stores across Afghanistan. Customers can reach the support team in Dari, Pashto, and English during its published operating hours.
This guide explains how to contact Roshan Afghanistan, which phone number to use, when customer care is available, and how digital self-service options can help you manage your account.
Roshan Afghanistan Customer Care Numbers
Roshan offers different contact numbers depending on the network you are calling from and your location. Choosing the correct number helps you reach the appropriate support channel.
The main customer care contact options are:
- From a Roshan number in Afghanistan: Dial 333.
- From another Afghan mobile network: Call 079 997 1333.
- From outside Afghanistan: Call +93 79 997 1333.
- Email support: Send your inquiry to [email protected].
These channels can be used for general questions about Roshan services, mobile accounts, connectivity, packages, and other customer concerns.
Before contacting customer care, it is helpful to identify the issue you are experiencing. For example, if your internet package is not working, check whether the package is active and whether your phone has a suitable network connection. If the problem continues, explain what you have already checked so the support team can assist you more effectively.
Roshan Customer Care Working Hours
Roshan’s customer care center is available from 6:00 AM to 10:00 PM, seven days a week, according to its official contact information.
The service supports customers in three languages:
- Dari
- Pashto
- English
This multilingual support helps customers communicate their questions and receive assistance in a language they understand.
If you need help outside these hours, you can consider emailing customer support or visiting the official Roshan website to review available service information. For account management, the MyRoshan app may also help you check usage, top up your number, and subscribe to eligible packages without making a call.
Visit the Roshan Office in Kabul
Customers who prefer face-to-face assistance can visit Roshan’s listed office in Kabul.
Office address: Across Shahr-e-Naw Park, PD10, Kabul, Afghanistan, 1001.
Published office hours: 8:00 AM to 5:00 PM.
For issues that require in-person assistance, consider bringing your phone and any relevant account or service information. If your inquiry concerns a SIM card, account ownership, or another service that may require verification, contact customer care first to confirm which documents or details you should bring.
Roshan also operates flagship stores in different provinces. You can find store locations and contact information through the official Roshan Stores directory.
Contact Roshan for Mobile and Internet Problems
Customers may need assistance with a range of mobile and internet services. Knowing how to describe the problem can make the support process easier.
Mobile network and calling issues
If calls fail to connect, signal strength is weak, or mobile services are unavailable, check your phone’s network settings and restart your device. If the issue persists, contact Roshan customer care and explain when the problem began and whether it affects calls, SMS, or other services.
Internet and data packages
If mobile data is not working as expected, verify that mobile data is enabled and that your data package is active. You can also review your account and subscription information through the MyRoshan app.
For persistent connectivity problems, contact customer care with details about your device, location, and the type of connection issue.
Balance, top-ups, and subscriptions
For questions about account balance, recharge transactions, or package subscriptions, use Roshan’s official support channels. Keep relevant transaction details available, but never share your account password or one-time verification code with an unverified person.
Other Roshan services
Roshan customers may also need help with value-added services, special offers, SIM-related questions, or digital account features. You can explore available services through the official Roshan website or ask customer care for guidance.
Manage Your Account With the MyRoshan App
Contacting customer care is not always necessary for routine account management. Roshan’s MyRoshan app provides several self-service features that allow customers to manage their mobile accounts conveniently.
According to Roshan’s official website, the app allows users to:
- Manage multiple accounts.
- Access special app bundles.
- Top up mobile credit.
- Subscribe to internet and call plans.
- Check real-time usage.
These features can help customers review their services and complete common account tasks from their phones.
For example, if you want to check your usage before purchasing another data package, the app can provide a convenient starting point. If you need a package for calls or internet access, you can explore available subscriptions through the app.
For app-related difficulties or account issues that cannot be resolved through self-service, Roshan’s customer care team remains an option.
Tips for Contacting Roshan Customer Support
To make your support experience more efficient, follow these practical steps:
- Choose the right contact number. Use 333 from a Roshan SIM, the alternative national number from another Afghan network, or the international number when calling from abroad.
- Explain the issue clearly. State whether you need help with calls, SMS, mobile internet, balance, or a subscription.
- Keep relevant details ready. The affected phone number, approximate time of the problem, and any transaction reference may help the support team investigate.
- Use official channels. Confirm contact details through Roshan’s official website.
- Protect your account. Do not disclose passwords or one-time codes to unverified callers or messages.
Conclusion
Roshan Afghanistan provides several ways for customers to get assistance, including telephone support, email, its Kabul office, and retail stores across the country. Customers can call 333 from a Roshan number, use 079 997 1333 from another Afghan network, or call +93 79 997 1333 from overseas.
With customer care available every day from 6:00 AM to 10:00 PM in Dari, Pashto, and English, customers have multiple ways to ask questions and seek help. For routine account tasks, the MyRoshan app offers additional convenience through balance top-ups, package subscriptions, account management, and real-time usage checks.
For the most reliable information, always refer to Roshan’s official website or contact its customer support team directly.
Frequently Asked Questions
1. What is the Roshan customer care number in Afghanistan?
Dial 333 from a Roshan mobile number to reach customer care.
2. How can I contact Roshan from another Afghan network?
Call 079 997 1333.
3. How do I call Roshan from outside Afghanistan?
Dial +93 79 997 1333.
4. What are Roshan customer care working hours?
Customer care is available from 6:00 AM to 10:00 PM, seven days a week.
5. How can I email Roshan customer support?
You can email [email protected] with your inquiry.
6. Where can I find a Roshan store near me?
Visit the official Roshan Stores directory to find listed store locations and contact numbers.
